No one likes the small print.
While it might feel a bit time-consuming to read the fine print, we do believe it is the best way to manage expectations and avoid any surprises.
You can read our Terms and Conditions of Trade below, or download a copy of our Terms and Conditions of Trade here (.pdf – 168kb)
Our terms of trade set out what we will deliver to you and what we expect from you. The last thing we want is a mismatch in understanding and a poor outcome for you, the homeowner.
We believe in providing great service and we take pride in our standards. The terms of trade below serve as the criteria for all of the work we carry out. These terms override any agreements made in person, over the telephone, or in any other communication.
When you ask Northland Plumbing & Gas Ltd to carry out work on your behalf, you agree to uphold your obligations under these terms of trade.
If you have any questions, please contact us on our office number or or email us at . If you are unhappy with the work we provide, or have any problems or comments, please let us know immediately. We will do our best to fix any problems right away. If you do not give us feedback or if you delay payment, it makes it difficult for us to put things right.
We take pride in what we do and would love for you to use us again and tell your friends. You can be sure that we want you to get the outcome you are after, as much – if not more, than you do.
Terms of Trade
Updated: 13/07/2023
You can contact us the following ways:
Quotes/Estimates
Where a quotation is given by us for all products & services: Unless otherwise agreed the quotation shall be valid for thirty (30) days from the date of issue; and Northland Plumbing & Gas Ltd reserve the right to alter the quotation if circumstances or price increases are above our control.
Where products & services are required in addition to the quotation, the customer agrees to pay for the additional cost of such product and services.
Northland Plumbing & Gas Ltd have sole discretion that the price shall either be;
(a) as indicated on invoices provided by Northland Plumbing & Gas Ltd to the client in respect of works provided; or
(b) Northland Plumbing & Gas Ltd estimated price (subject to clause 2.2) which shall not be deemed binding upon Northland Plumbing & Gas Ltd as the actual price can only be determined upon completion of the works. Northland Plumbing & Gas Ltd will undertake to keep the client informed should the actual price look likely to exceed the original estimate; or
(c) Northland Plumbing & Gas Ltd quoted price (subject to clause 2.1) which shall be binding upon the contractor provided that the client shall accept the contractor’s quotation in writing within thirty (30) days.
Northland Plumbing & Gas Ltd reserves the right to change the price:
(a) if a variation to the materials which are to be supplied is requested; or
(b) if a variation to the works originally scheduled (including any applicable designs, plans and/or
specifications) is requested; or
(c) where additional works are required due to the discovery of hidden or unidentifiable difficulties (including, but not limited to, poor weather conditions, limitations to accessing the site, obscured site defects which require remedial work, health hazards and safety considerations (i.e. such as the discovery of asbestos), prerequisite work by any third party not being completed, or hidden pipes and wiring in walls, etc.) which are only discovered on commencement of the works; or
(d) in the event of increases to the contractor in the cost of labour or materials, fluctuations in currency exchange rates, which are beyond Northland Plumbing & Gas Ltd control.
Our Charges
| Description | Charge (GST Exclusive) |
|---|---|
| Plumber – Per hour (1hr minimum charge) | $90 |
| Gas Fitter – Per hour (1hr minimum charge) | $90 |
| Gas Fitter – High risk (Caravan) – Per hour (1hr minimum charge) | $100 |
| Drainlayer – Per hour (1hr minimum charge) | $75 |
| Apprentice Plumber/ Gasfitter/ Drainlayer – Per hour | $55 – $75 |
| Vehicle Service Charge (Within 10kms of Whangārei) | $25 |
| Vehicle Service Charge (Outside of Whangārei) | $1.50 per/ km |
| After Hours Call Out Fee (Includes first hour of labour) | $200 |
| Gas certificate of compliance – Low | $25 |
| Gas certificate of compliance – General | $50 |
| Gas certificate of compliance – High | $100 |
| Monthly compounding interest charge | 2.00% |
| Whiteware/appliance disposal All scrap copper and cylinder’s removed by Northland Plumbing & Gas Ltd becomes property of Northland Plumbing & Gas Ltd. |
$20 – $50 |
After Hours Call Out Fee
We define our normal hours of business from 7.30am – 4.30pm Monday to Friday. Work done outside of these hours is subject to an after-hours call out fee.
Public holidays and our Christmas shutdown period will also incur the standard after-hours callout fee.
Vehicle Service Fee
This charge is used to cover the cost of running the vehicles.
Parking Permits/Tolls/Paid Parking
If in the course of undertaking work for you, we are required to pay for parking or any other vehicle travel costs, these will be passed on to you.
Travel to the Job Site
We charge for the time it takes for the tradespeople to travel from the office/workshop/Supplier to the job and back to the office/workshop/ Supplier.
After Hours Work
If, in the course of a job, you ask us to do work which falls outside of normal working hours, we will have to charge you additional fees to cover the over- time rates.
If it has been arranged as a call-out, call-out fees will be applied. Call out fee is $200 this includes the 1st hour of labour, any additional hours will be charged at our hourly labour rate as per the above table.
Cancellations/Rescheduling Appointments
- We are always happy to reschedule an appointment free of charge within 24 hours notice.
- If you need to cancel your appointment, please provide us with at least 24 hours notice.
- A cancellation fee may apply to appointments that are not cancelled within 24 hours of your appointment.
Payment
- For call-out jobs and emergency jobs, payment is due when the work is complete, unless we have made other arrangements. If you have been sent an invoice, payment is due as per the payment date on the invoice.
- Once your job is complete, you will be sent a final invoice by email.
- Please let us know before work commences if you would prefer an invoice to be mailed to you, as our default communication is email.
Deposits
- Some jobs will require a deposit before work commences
- If a deposit invoice is sent and remains unpaid before the work commences, we reserve the right to halt work until payment is made. We also reserve the right to cancel the contract entirely, if payment is late or delayed.
Progress Invoices
- Progress invoices are claims for work done on site, before the entire job is completed. This covers labour and materials for work done to date. The cost of materials and the amount of time spent on your job will dictate whether you will be sent progress invoices.
- As part of our agreement, you accept to pay these progress invoices when they are due. You understand that you cannot withhold payment for any reason.
- If for any reason work has paused on your job, you can request an invoice to settle the account by calling the office.
- We reserve the right to stop work if progress payments have not been made.
Disputed Invoices
- If you need to discuss any aspect of payment, please contact us immediately.
- If you are dissatisfied with the invoice, it is your responsibility to contact us immediately.
Unpaid Accounts
- If payment remains outstanding for over 20 days from the invoice due date a late fee of $10.00 may be added to your account at our discretion.
- We reserve the right to charge 2% compounding interest on a monthly basis for overdue accounts.
- Debt Collection costs may be added to invoices that remain outstanding for over 20 days from the due date.
Thank you for choosing us.
Please read the terms of trade listed below. You can accept these terms by clicking on the link in the email that this document was attached to, or by using the acceptance of terms checkbox on our website form. These terms need to be accepted before we begin work at your property.
1. Application of Terms of Trade
1.1. These terms apply to all trade between Northland Plumbing & Gas Ltd and you the client These terms are effective from the above date until these terms of trade are replaced by another document. Unless the context requires otherwise, the following definitions shall apply to these terms of trade.
2. Definitions
Unless the context requires otherwise, the following definitions shall apply to these terms of trade:
2.1. Northland Plumbing & Gas Ltd means ‘The Company Limited’ and any of its related companies who have supplied goods or services. This also includes the successors and assignees of those companies. “Customer” means the customer who opened an account or the person that the account was created for. These terms of trade include the Customer’s trustees, executors [if an individual or successors], permitted assigns, and/or administrators.
2.2.“Goods” means the goods supplied to the Customer by Northland Plumbing & Gas Ltd which are described by item or indicated on the invoice associated with those goods. This also includes any packing or delivery slip supplied by you the client in respect of the goods.
2.3.“PPSA” means the Personal Property Securities Act 1999 and associated regulations, as amended from time to time.
2.4.“PPSR” means the Personal Property Securities Register under the PPSA.
3. Payment
3.1. The Customer shall pay in full for the goods and services no later than the date specified on the Company’s invoice. The Customer shall not have any right of set-off or deduction against the required payment or on account of any money which Northland Plumbing & Gas Ltd may owe the Customer. If the Customer fails to pay the full amount due, on or before the due date, (without prejudice to its other rights and remedies) Northland Plumbing & Gas Ltd shall be entitled to charge the Customer interest on the amount outstanding from due date until payment.
3.2. The price for the goods and services supplied by Northland Plumbing & Gas Ltd shall become immediately payable, regardless of any other terms of payment, and Northland Plumbing & Gas Ltd may take immediate action to recover the price. This includes if the Customer is in default under any agreement with Northland Plumbing & Gas Ltd or commits an act of insolvency or bankruptcy, goes into liquidation, receivership or voluntary administration, enters into a creditors’ composition, or has its credit standing impaired in any way.
4. Withdrawal of Credit
4.1. Northland Plumbing & Gas Ltd may at any time, in its sole discretion, withdraw the provision of
credit to the Customer.
5. Delivery and Return
5.1. Delivery of goods shall be deemed to be made to the Customer when the goods are first dispatched from Northland Plumbing & Gas Ltd premises or collected by the Customer or the Customer’s agent. All carriers of goods are deemed to be agents of the Customer.
5.2. Northland Plumbing & Gas Ltd may stop future deliveries until the Customer has paid for all previous supplies of goods or services supplied by Northland Plumbing & Gas Ltd (whether payment is due or not).
5.3. If Northland Plumbing & Gas Ltd is unable to deliver the goods or perform a service because of any cause beyond its control (including any force majeure event) Northland Plumbing & Gas Ltd may suspend delivery or cancel the Customer’s order without incurring any liability for loss or damage suffered by the Customer.
5.4. Goods will only be accepted for return with the prior approval of Northland Plumbing & Gas Ltd Freight and all other costs associated with the return of goods will be at the Customer’s expense unless otherwise agreed in writing by Northland Plumbing & Gas Ltd.
6. Risk
6.1. Goods are at the sole risk of the Customer upon delivery in accordance with clause 4.1 whether received by the Customer or not. This also includes a delay in delivery, even if ownership of the goods has not been passed on to the Customer.
6.2. The Customer shall at all times insure the goods and keep them insured for their full value against all causes including loss or damage by fire and theft. If the goods are lost, damaged or destroyed, the Customer must agree to make a claim against the insurance policy with respect to the lost, damaged or destroyed goods, and to immediately pay the proceeds received to The Customer will remain liable to The Company for any shortfall in the insurance proceeds.
7. Ownership
7.1. Ownership of the goods shall not pass on to the Customer until the Customer has paid for the goods in full. In addition, any proceeds of the sale of goods that has not paid for shall belong to The Company.
7.2. Notwithstanding the provisions of clause 6.1 regarding Northland Plumbing & Gas Ltd ownership of any sale proceeds, until the ownership of the goods has passed on to the Customer, the Customer shall not be entitled to sell or deliver possession of the goods to any other person.
8. Enforcement and PPSA
8.1. The Customer irrevocably gives Northland Plumbing & Gas Ltd and its agents the right to enter upon the Customer’s premises (including leased premises), without giving notice and without being in any way liable to the Customer, if Northland Plumbing & Gas Ltd has cause to exercise any rights it has under section 109 of the PPSA.
8.2. The Customer indemnifies Northland Plumbing & Gas Ltd for any and all costs associated with the enforcement of these terms of trade, including legal costs on a solicitor/client basis. This includes; but is not limited to, the cost of any debt collection procedures for which the customer may be liable for, on top of the outstanding debt.
8.3. The Customer waives its right under the PPSA to receive any verification statement from Northland Plumbing & Gas Ltd
8.4. The Customer shall immediately notify Northland Plumbing & Gas Ltd in the event that the Customer changes its name.
9. Representations, Warranties, Terms and Conditions
9.1. The client shall inspect the works on completion and shall within seven (7) days of such time (being of the essence) notify Northland Plumbing & Gas Ltd of any alleged defect, error or omission, shortage in quantity, damage, or failure to comply with the description or quote. To the maximum extent permitted by law, all representations, warranties, terms, and conditions (including any representation, warranty, term or condition expressed or implied by law or otherwise) that are not expressly included in these terms of trade are hereby excluded from the contractual arrangements between Northland Plumbing & Gas Ltd and the Customer. Without limiting the generality of the foregoing, the provisions of the Consumer Guarantees Act shall not apply to the supply of goods or services by Northland Plumbing & Gas Ltd to the Customer where the Customer acquires, or holds himself or herself out as acquiring, the goods or services for the purposes of a business.
9.2. If Northland Plumbing & Gas Ltd shall be under any liability whatsoever to the Customer then whether such liability be in contract, tort (including negligence or for personal injury) or otherwise and notwithstanding any relief or remedy to which the Customer may be entitled at law or in equity, such liability shall be limited to the price at which the goods or services are supplied to the Customer. This includes the actual loss or damage suffered by the Customer, whichever shall be the lesser.
9.3. Under no circumstances will Northland Plumbing & Gas Ltd be liable for any financial or economic loss or any indirect or consequential loss of any kind whatsoever.
10. Privacy
10.1. The Customer agrees that Northland Plumbing & Gas Ltd may obtain information about the Customer from any person, including any credit assessment or debt collection agency, for any purpose being in the course of Northland Plumbing & Gas Ltd business, including credit assessment and debt collecting. The Customer consents to any person providing Northland Plumbing & Gas Ltd with such information.
10.2. The Customer agrees that Northland Plumbing & Gas Ltd may use, for lawful purposes, any information it has about the Customer relating to the Customer’s creditworthiness.
10.3. Without limiting the provisions of clauses 9.1 and 9.2, the Customer understands that:
a) Northland Plumbing & Gas Ltd is asking the Customer for personal information about the Customer for the purpose of:
- i. obtaining a credit report on the Customer to help assess the Customer’s creditworthiness for the purpose of Northland Plumbing & Gas Ltd opening or reviewing a trading account for the Customer, and.
- ii. registering the security interest created by clause 6.1 under the PPSA;
b) Northland Plumbing & Gas Ltd will give the Customer’s personal information to:
- i. a credit checking bureau of The Company’s choice and that bureau will hold that information on their system and use it to provide their credit reporting service, and
- ii. the Registrar of Personal Property Securities and the Registrar will hold that information on the PPSR which will be available for searching by the public in accordance with the PPSA;
c) The credit reporting bureau will provide Northland Plumbing & Gas Ltd with information about the Customer for the purposes outlined in clause 9.3(a)(i), and when other customers of the credit checking bureau use the credit reporting service the credit checking bureau may give the information to those customers too.
d) The Company may use the credit checking bureau’s credit reporting services in the future for purposes related to the provision of credit to the Customer (including personal credit checks against the Customer), and this may include the use of monitoring services to receive updates if any of the information held about the Customer changes.
e) If the Customer defaults in the Customer’s payment obligations to Northland Plumbing & Gas Ltd , information about that default may be given to the credit reporting bureau and may be provided to other users of that service other than the Customer.
f) The Customer has a right of access to, and may request correction of, personal information held by Northland Plumbing & Gas Ltd or a third party about the Customer. For those purposes, the Customer understands that he or she may contact Northland Plumbing & Gas Ltd at the address set out in the application for credit account to which these terms of trade relate, for information.
11. Amendment
Northland Plumbing & Gas Ltd may amend these terms of trade from time to time. The Customer shall in respect of the supply of any particular goods or services by Northland Plumbing & Gas Ltd to the Customer be bound by the terms of trade applicable at the time of sale of those goods or services. A copy of the latest version of the terms of trade will be available upon request at the local branch office of Northland Plumbing & Gas Ltd
12. General
12.1. Unless expressly provided otherwise in any written agreement between Northland Plumbing & Gas Ltd and the Customer, these terms of trade, and the application for credit account to which these terms of trade relate, constitute the entire agreement between Northland Plumbing & Gas Ltd and the Customer relating to the supply of goods and services by Northland Plumbing & Gas Ltd to the Customer.
12.2. Each provision of these terms of trade is severable in whole or in part and, if any provision is held to be illegal or unenforceable for any reason, only the illegal or unenforceable provision shall be affected and the remainder of these terms of trade shall remain in full force and effect.
12.3. These terms of trade and the application for credit account to which these terms of trade relate shall be construed in accordance with and be governed by the laws of the Country you reside in Northland Plumbing & Gas Ltd and the Customer shall submit to the non-exclusive jurisdiction of the Courts in your Country.